Luna - Ocean / Single Handle Backpack

Payment methods

• Payment by Credit Card

   You can make your payments as a single payment or in installments up to 9 months. We receive your credit card payments using the PayU infrastructure, which is one of the most reliable virtual payment methods. Your information is not stored or stored in any way in our system. Your payments are transferred to us using bank infrastructures.

• Payment by Wire Transfer / EFT

   If you wish, you can also make your payments by wire transfer / EFT. If you want to pay in this way, you can place your order from the mobile phone on our homepage. We will share IBAN with you for payment from the same number.

• Pay at the door

   Since our products are prepared upon your order, we do not have a payment option at the door.

delivery

• Free shipping

   Domestic orders placed on our site are sent free of charge with MNG Cargo.

• Delivery time

   Your order will be prepared and delivered to cargo within 10 working days. Depending on our workshop schedule, the delivery time to cargo may vary between 3-10 days. The tracking number will be sent to you by e-mail.

• Undeliverable Orders

   If you cannot be found at the address you specified or if you cannot be reached, your order will be returned to the cargo branch closest to your address and you will be informed by the cargo company. If you do not receive your order from the branch within the time specified by the cargo company, the product will be returned to us. This process is completely under the control of the cargo company. In the re-shipment of your order that reaches us, the product will be delivered to you against payment.

• Genuine leathers are not suitable materials for very humid and very dry environments due to their structure.
• Never clean your products with water.
• The care of your products should be carried out with special conditioning creams or spray cleaners produced for genuine leather. If such products are not available, a very small amount of Vaseline can be applied to a cotton cloth and you can maintain and clean the product with small, soft and circular movements.
• If you notice any stains or marks on the product, they should be cleaned as soon as possible.
• In order to preserve the true form of your unused products, you should fill them with a soft material that will not damage their internal structure and store them in suitable weather conditions.

Guarantee

   Our products are made to order and by hand, using completely natural materials. The materials we use  Since it is natural, there may be slight differences in colors and textures. In short, every product produced is unique and special for you.

   Our products are durable enough to be used for many years due to the materials we use. However, when your order reaches you, it is due to production.  or if there is a problem during delivery, please contact us.

Return or Exchange

   If the reason for the return is an error on our part, you can request an exchange or a refund.

   If the reason for the return is dislike or abandonment, the shipping costs arising from the return belong to the customer. The product should be sent to the address we will inform you with any shipping company, with the sender's payment.

   The product you want to return or exchange must be unused.

   Regardless of the reason for the return, the product must be delivered to the cargo within 15 days after it reaches the customer.

Important!

   Returns and exchanges cannot be accepted for products that have been personalized by adding text, adding figures or changing the size.